Support Center

Everything you

need to know.

Find answers to common questions about ORME's advanced automation, security protocols, and integration capabilities.

Getting Started

ORME is a high-end social automation platform that uses personalized AI models to handle customer interactions, lead generation, and community management on Instagram and beyond.

Yes. We utilize official Meta APIs and mimic human behavior patterns with strict rate-limiting to ensure your account remains in good standing. Unlike traditional bots, ORME focuses on authentic engagement.

AI Training

Basic training takes less than 15 minutes. Our system crawls your provided brand assets, past high-performing comments, and website content to create a unique persona. Complex enterprise models may take up to 24 hours to fully optimize.

Absolutely. You can upload style guides, documents, or even paste examples of "Golden Responses" to help the AI learn nuances like slang, emoji usage, and technical terminology.

Automation Rules

You can set confidence thresholds. If the AI is less than 90% sure about a response, it flags the conversation for manual review in your dashboard instead of sending it.

Billing

Yes, you can upgrade or downgrade your subscription at any time. Changes will be reflected in your next billing cycle, and any remaining credits will be prorated.

Security

All data is encrypted using AES-256 at rest and TLS 1.3 in transit. We are SOC2 Type II compliant and never share your proprietary brand data or customer interactions with third parties.

Still have questions?

Our specialists are standing by to help you orchestrate your AI transformation.